Am I being scammed?

[David3119]

For 2 days my wife and I (2 separate accounts) have had 3 texts and 3 emails to say that you have set up a direct debit with our bank. As these already exist, is this a scam? Regards David

[Enlli · Accepted solution]

Frequently asked question. 

It's not a scam. O2 are moving people onto a new billing system which requires setting up new DD in place of the old.

Pity they didn't explain that to stop people worrying 

If you want to check

Message O2 on 

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you.

[Cqlimavady]

Me too,,and nothing from o2,,,spent 45mins on hold for support call and gave up,bank says they have blocked anything now but to inform o2 same,and you can't get through to them,,,disgraceful 

[Enlli]

You will have to contact O2 as you may be in the situation where there is no DD on your account

Whole thing handled badly by O2

To save hanging on

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.