Address

[Margy]

Hi can anyone tell me the address I send back devices to 02 

thanks 

[Cleoriff · Accepted solution]

Hi @Margy 

Are you returning them due to a change of mind or because they are faulty? If so, follow the advice here

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Postal returns – look for your free returns label included in your packaging (or we can send you a new one). Then attach the label to your packaged device. For extra safety, we suggest upgrading the pre-paid postage to Special Delivery with insurance (around £7). This is optional, of course.

If you are returning for repair then you need to contact customer services Guide: How to find help & contact O2 

[JAZZ-trad]

Hello @Margy
Welcome to the o2 community forum
Just to emphasize always send by SPECIAL DELIVERY SIGNED FOR , might cost a few pounds but well worth the piece of mind and you have compensation, choose at post office, signature proof on line too.
Good luck JAZZ

[Margy]

Hi thanks for that I don't have a return label so could you post one out to me please it's much appreciated 

The device that I'm sending back is a tablet with Bluetooth I did not authorise this order as I was away for a couple of months as I was in the verge of a nervous breakdown so I was put in restbite i only came home middle of january it was my niece that said yes and she is only 13 I'm so so sorry for taking so long to contact you and any inconvenience caused. 

Kind Regards 

Margaret Galbraith  

[MI5]

@Margy 

This isn't O2.

You need to call customer service please Guide: How to find help & contact O2 

[jonsie]

I hope you aren't out of the 14 day change of mind period. It sounds like you could be so call them urgently to explain the situation @Margy