Adding children’s SIM’s onto myO2 app

[emmaggreen]

I’ve just joined O2 a couple of weeks ago and now added 2 additional SIMs to my account for my 2 children’s phones. How do I add these onto myO2 app please so I can see everyone’s usage and bills? It’s not immediately obvious. They’re all registered to my email address. Thanks in advance 

[MI5 · Accepted solution]

@emmaggreen 

Try the below steps to try and re-link your accounts?

Login to My O2 with your account

From the My O2 drop-down menu select 'Manage your details'

Your delegates

Add Delegate

Enter details and add Delegate for the other account

You will then get an email to your associated email account, follow the link in this email.

Read the details and accept.

Enter information and submit.

Both accounts should then show on your original login.

Repeat for other accounts

[emmaggreen]

Thanks for such a quick reply, will this work even though they’re all on my account? They’re not actually separate accounts, just separate SIM’s?

Also, am I able to add the myO2 app to my daughter’s phone for them to see their use/bills?

 Thanks

[MI5]

@emmaggreen 

Yes, but you will need each one to have it's own MyO2 before you can merge them.

Each one will need registering with a different email.

[emmaggreen]

Ah ok, so I need to download & set up their apps on their phones first, then follow the ‘add delegate’ steps above on my phone?

[MI5]

Correct @emmaggreen 

[emmaggreen]

Sorry one last question, if I set up their myO2 to their email addresses, doesn’t that mean their bills will go to their email addresses rather than mine as is set up now? Will I only be able to view their bills through the app with no particular prompt when it’s due? Pre-empting if they go over their inclusive plan! Thanks very much again

[MI5]

@emmaggreen 

Yes,, emails will go to them but you can add your number to their account so you receive a text too.

If you set up a direct debit you won't need to worry about paying bills and there are bars you can ask O2 to apply to prevent overspend.

Guide: O2 BARs