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sign up problem

slowsandal
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on ‎30-06-2024 21:21

on ‎30-06-2024 21:21

why does signing up to this site not work if connected to a VPN

Screenshot 2024-06-30 211129.png

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MI5
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on ‎30-06-2024 22:40

on ‎30-06-2024 22:40

Probably some kind of security feature.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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slowsandal
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on ‎01-07-2024 00:02

on ‎01-07-2024 00:02

well i have to use a vpn for security because my wifi is unsecure

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Bambino
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on ‎01-07-2024 00:44

on ‎01-07-2024 00:44

@slowsandal I've tried to log in using a VPN in the past and have been unable to do so. It's obviously something O2 doesn't like. Don't know the reason why.

I DO NOT WORK FOR O2



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madasaf1sh
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on ‎01-07-2024 09:31

on ‎01-07-2024 09:31

@slowsandal 


What IP is your VPN giving?, as if it is a non UK IP, the o2 website has never liked it.. So try setting your VPN to use a UK based IP.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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slowsandal
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on ‎01-07-2024 09:53

on ‎01-07-2024 09:53

i have it set to uk, once i had created the account i am able to log in using a vpn, it just wont create an account while using a vpn

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Enlli
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on ‎01-07-2024 10:17

on ‎01-07-2024 10:17

The best way to create an account is by using mobile data on the phone / SIM the account will refer to.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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slowsandal
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on ‎01-07-2024 10:47

on ‎01-07-2024 10:47

that was not possible in this case because the reason i joined is to make a complaint about the mobile data not working in my area

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Enlli
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on ‎01-07-2024 10:53

on ‎01-07-2024 10:53

Just turn the VPN off while you register. Can't see it being a problem in the time it takes to do that.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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slowsandal
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on ‎01-07-2024 12:14

on ‎01-07-2024 12:14

thats what i had to do but it is a security risk, it only takes seconds to hack

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