o2 twitter dont bother

richah · ‎02-11-2022

Morning everyone

I am in the middle of switching from virgin to O2 on the volt package and had questions about porting my number over and saw a post saying quickest way of contacting o2 was social media so went in twitter followed o2 and sent them a dm at 1140ish yesterday 01/11/22 21hours later still no reply what a waste of time.

Richard

Enlli · ‎02-11-2022

Perhaps this guide will help you.

Guide: Migration & porting into O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

StuartR1 · ‎02-11-2022

If you can access the 02 app you can start the porting process by clicking on the support tab and scroll down the list of options till you see Keep My Number, follow the process and your number should be ported within 24 hours.

gmarkj · ‎02-11-2022

Just be aware there are issues with the number porting platform (separate company to o2, they manage the ports across ALL networks) which is being looked into @richah @StuartR1

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Arasheed · ‎05-11-2022

Social media is not the only way Guide: How to find help & contact O2

Or for porting Guide: Migration & porting into O2