possible billing scam

MK8 · ‎04-11-2022

latest email says O2 has stopped collecting from my old Direct Debit and set up a new one to replace it? anyone else had this?

MI5 · ‎04-11-2022

@MK8

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text or number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎04-11-2022

@MK8 To secure your account, change the passwords for both your O2 account and your bank. Just to double check that nothing has been altered, log in to your bank account and make sure there haven't been any changes made without your knowledge. If you notice anything suspicious, contact your bank.

I DO NOT WORK FOR O2

MI5 · ‎04-11-2022

Nothing will have happened unless you clicked the link and gave any details @MK8

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Arasheed · ‎05-11-2022

Never received one like this but it is definitely a scam