Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Just wanted to say a very big thank you to Jaret, a customer service rep in O2 who I spoke to over the phone today. He was very kind, patient, answered all my questions in simple terms and was very empathetic. To be honest, I haven’t had the best exp...
when I pre-ordered this phone there was no mention of stock issues, and I was set to have it delivered today (launch day). After speaking to customer service it turns out there is no stock at their warehouse and I have to wait an indefinite amount of...
Hi everyone! I couldn't find another way to feed this back I'm afraid and I feel it needs to be said. I've been with O2 20 years, I've even worked in one of the stores. They've always been good to me great customer service online and phone. But my mo...
Little idea how to improve customer relation.When your online shop keeps crashing browser on Sunday evening, and im forced to use online chat to place my order. Instead, asking me 3 times for my postcode and and informing me about lack of 5g coverage...
Dear all,Be alert if you receive calls from 0330 074 9418, 0333 090 5694.Be alert if you received an email from O2@02upgrade.com (Note this email has (0)Zero not O)2 new phones got delivered at my address, I received a call immediately after DPD deli...
On my 4th week of waiting for my Samsung s22 it's getting abit of a joke now to be honest.......anybody else still waiting?
There are some significant changes to the latest build of the software. The cameras have been improved software wise. Selectable scratch disk/page file which acts as extra memory when your on-board ram is lacking. So 12 can be 16gb or whatever alloca...
Hi there, Does anyone know best/cheap phones to purchase for calls or texts only with a top up sim and no contract? I've tried to speak to a human being at O2 but not having any luck! Any help would be appreciated. Sarah
Hi everyone, Just wanted to let you know of the flaw in O2 pay as you go service. My account balance was deducted for receiving unsolicited text from 85222. It resulted in straight deduction of 1.5 pounds. The O2 chat support was of little help. My q...
Everyone you speak with in o2 customer service is complete IDIOT!!!
