Well,
what can i say. just flabagasted.
Upgrade phone, not done it in a while. dont think i am even going to bother keeping it either.
Start chat window 18.26
Finish chat window 21.49
this is just to upgrade, how is that beneficial. anyway i held my patience how i dont know.
O2 Website:
If you order before midnight tonight, your phone can be delivered the next working day.
So,
we do the deal after a painful 3 hours
before we get into the legal stuff, i quote to the person.
I have work tomorrow can the phone be delivered to my work place.
reply from O2
Yes sir when you fill the forms out
Me
Okay thanks
Now i fill the forms out
sadly nowhere to change
back on chat
excuse me i cant change the address for delivery
O2:
no sir we can do that manually and send you the amended email
me:
OKAY
now 10.15PM from 6pm
me thanks for everything goodbye
Me again text my boss new phone coming tomorrow can i take unpaid leave
Boss, not a problem
Me sorry its late
Boss, no drama was watching a film
next working day
DHL delivery
phone collected
Phone at depot
Phone at sortation depot
my point here O2 is that you are full of rubbish, you cannot delivery a phone the next working day so take it off your website.
you paertner with companies that just cannot delivery that service for your business.
now the best part
i am coming after you for compensation, not your partnering courier, you O2 for wrongly advertising on your website that people can a new handset the next working day.
you basically cost me a days wages.
you couldnt change the delivery address to my work place
you couldnt deliver to my house
so lets get to the nitty gritty here.
you wasted my complete day, o2 and your german courier company DHL.
you should maybe looking at your tranport couriers, your name is mud with me.
Do you rhink this is politically correct, to sell someone down the river on your website and by using an under delivering partner to spread the word of your brand.
