Where is my order?

[Doker29]

Hey everyone 

I ordered my new phone yesterday and it's on next day delivery. I've had my order confirmation through but nothing to do with dispatch or any tracking number. Does anyone know if O2 has a usual time for sending out this info or do I have to wait in all day just in case it turns up lol.

Thank you 

[pgn]

@Doker29 

You should contact the sales team as they can help with that – message them on Social Media, on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255 free from most UK landlines.

[dbenjy]

@Doker29 I was told yesterday by O2 that their warehouse are having issues, so any orders placed from the 29th November 2024 are delayed.  I placed my order on the 4th December, and was told hopefully I will have an update on Monday 9th December 24

[ENN10]

Did you get an update? I placed my order on the 9th and its now the 16th and still nothing. Really really poor from O2. 

[SorayaC]

I placed my order on 6th Dec and was given a delivery date of 9th Dec. Since then I’ve rec’d a daily text telling me it’s delayed. Made two calls to O2 to chase it and due to a problem with their warehouse I’ve been told it will probably arrive by 20th Dec. It’s a Xmas present so I hope it does. Pretty annoyed that my order was accepted on 6th with an assurance it would be with me by 9th Dec only to find out the backlog and problem started on 29th Nov. Pretty misleading in my view. If it’s not her by 20th Dec, I’ll cancel it.