O2 Opened A Contract Without My Consent Or Knowledge

[AvidSkier]

I discovered that O2 changed my tariff without notifying me, asking my consent, sending a new contract or even letting me know the terms and conditions. This became evident when my bill was higher than usual when my spend cap is £0. 

i have called Customer Service numerous times, firstly it would be a miracle to get someone who speaks English. I made a complaint about fraud on my account and I was never notified about the result of the investigation besides confirming that I never took the contract out. I am going to be charged for this new contract that I never took and the previous month I was charged a higher tariff and never received any compensation. 

I was given my PAC code to leave the phone company but I have not received anything in writing that confirms that I will not have to pay anything if I leave. This issue has caused havoc on my life and I’m afraid to leave knowing I might owe 02 for cancelling a contract I never took.

I was told by a customer service agent that there are some notes from back office on my Account but they cannot access the notes and was even told a manger would call back but no one had called at all.

What should I do I’m really desperate for a solution. Why is it that a company like this would do this to people. They commit fraud and go

unpunished . 

[Bambino]

@AvidSkier O2 did not commit the fraud. Do you really thing O2 would be singling you out? It sounds like you have been scammed. If the incident was reported to the fraud department they would be investigating it and you would not be told. You need to persevere with trying to speak to O2 to get this resolved. If they gave you a PAC that's a positive sign, but you should get something in writing.

[AvidSkier]

At this stage I do believe O2 is capable of anything if they are perpetuating and abating fraud without fixing the fraud problem. Being flung from pillar to post with closed investigations and promises of managers calling, O2 is part of the the problem if they continue to take money for a tariff I never consented to. 

I am bound to not using my PAC code and leaving O2 if I don’t have anything in writing to cover me against penalties especially if other people on this forum have been in limbo for months and also having marred credit scores. 

I have tried raising a complaint, the case is closed, I was told that I would receive a letter from the Back Office Team and none had come. I have the PAC code but my current bill is higher than my old tariff and I will have to pay for this and not get compensation I’m guessing? 

[Bambino]

@AvidSkier You're obviously not in the mood to listen, and I have no intention of arguing with you about this, so I suggest you read below and see if there's anything that may pertain to your issue:

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[pgn]

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@AvidSkier wrote:

 ... my current bill is higher than my old tariff and I will have to pay for this...

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You will, @AvidSkier - or have O2 pass the debt onto Moorcroft Debt Collectors who will persist until you pay up, leaving a very visible footprint on your credit record.

Read advice given above - follow or not, your choice, @AvidSkier 

Guide: How to find help & contact O2 has the X link for DMs, you may fare better there, but persist until an O2 agent engages with you. Good luck!