General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Sold me a phone they don't have

Ten days ago o2 sold me a phone and a new contract.It's now clear they didn't have any phones available and knew this. Rumour is there are 30,000 people waiting for a phone that isn't going to arrive because there is 'No ETA on delivery at this time'...

O2 sent me a fake phone.

I ordered a iPhone 15 from o2 and was sent a iPhone 16 pro max. On further inspection found the phone to be fake. I took the phone in question straight to my local o2 store and they even confirmed it. We sent the phone back to o2 on a recorded delive...

How can i pay my last bill with 02

Hi I have left 02 recently and I have received an email with the last bill on it.How can I get the bank details as I usually was paying on my 02 account but now there is nothing on it as I am no longer an 02 client.Thank youPs how can I phone O2 cust...

Unfortunately the credit check was not successful

Hey, Near-perfect credit score in the usual places. Pay off any credit card bills monthly, never missed a payment. Earn more than £50k. I want a 12 month contract for £8 a month which I would happily pay off in one go. I get hit with "Unfortunately t...

delayed Apple Watch Ultra 2 : 8 weeks +

Ordered an Ultra 2 watch upgrade middle of October, NO update from o2, told today it could be another 4 weeks ( which would be approx 3months delivery). Have spoken to customer services multiple times ......O2 have taken orders on false delivery time...

Adding cards to wallet

I have a new iPhone 15 but cant add any cards to the phone or wallet, been into Apple store and onto banks they all say its problem with 02/phone - anyone help me resolve ?

All Incoming calls as no caller ID

Since doing an sim swap all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS, called o2 customer support twic...

02..... lying, stealing.

Next day delivery....... lies New phone ordered and paid for 2 weeks ago and still not here......... unacceptable Text message every day saying "oops"........Unacceptable Being charged for new phone and existing phone..... unacceptable and illegal. D...

Genuine text or scam?

I just had a text purporting to be from O2 stating my current airtime monthly amount and that I could change it if I wanted. There was a link, but I didn’t click it as I wasn’t convinced it was genuine. The amount was exactly right, so I thought it m...

Still waiting for new mobile phone

So I ordered a new Samsung Galaxy S24 on 21st September. I still haven't received it! After several telephone calls, emails, complaints, emails ignored by the complaints team, complaints team not calling back when they said they would! I finally spok...