Where is my loyalty discount?

[Anonymous]

For at least the last 2 or 3 years O2 had been giving me a £5/month loyalty discount (I have been with them since BT Cellnet days) which continued after I got my iPhone in September 2008.

Now, without any warning/notice/correspondence they have removed this discount.

When I complained I was told "There should not have been a discount on any iPhone contracts", to which I said "Well you have been providing it for the last 15 months and so it is a bit late to be saying that".

Thinking about it, surely I am now within my rights to cancel the contract, as they have changed the terms and conditions, without any agreement on my part?

Is this realistic? And, if I do move to someone else, would I still get visual voicemail, as this is quite useful?

[Anonymous]

Discounts normally stay on the account for 6, 12, 18 or 24 months. From what you have said it seems like the term on which you were offered the discount has now expired.

If the discount was added for the term of say 18 months and then still did stay on you're account in error for longer but was then removed, I don't see how you have terms to disconnect. If anything you have been given something extra from O2 for longer then you should have done.

The discount wasn't offered when you took out the iPhone upgrade was it? I very much doubt it as the CSA you spoke to was correct, there are no loyalty discounts on iPhone accounts.

[Anonymous]

o2 have actually given you a discount for far longer than you've been entitled to it.

There are no discounts on iphone tariffs full stop.

What will have happened, as SLB has already mentioned, is that the discount that was added during the upgrade you carried out previous to getting the iphone (i.e whatever phone you got before it) was left on instead of being removed.

The discounts do eventually expire though and drop off your account.

I'd count yourself lucky that it stayed on there for so long.

[Anonymous]

I am not sure that there was a defined term for the discount, and whether or not it should have stayed on into the iphone period, surely some advice of the change to T&Cs should have been offered before actually removing it.

[Anonymous]

No, there hasn't been a change to your current terms and conditions. Basically, now that your discount had dropped off you're now paying the price you agreed to at upgrade.

I've noticed you haven't mentioned anything about being told the discount would actually stay on there when upgrading to the iPhone and i'd imagine that's because you weren't told you're getting a discount on your iPhone tariff.

The person that processed your upgrade probably assumed it would come off with your tariff change but to your benefit it didn't.

Are you unhappy with some other aspect of the service that you haven't mentioned because it seems your looking for a way to weasel out of your contract.

Again, if anything, you've benefitted from this issue.