Warehouse delays resolved?

[Grant1971]

Hopefully good news and I haven't just been fobbed off.

I've been in touch with O2 Insurance as I have a claim in for my phone. I've been waiting over a week for my replacement phone.

Today I was told that O2 sent out over 600 items yesterday and they are working through the back log.

Hopefully I should get my phone by the end of this week. It was supposed to be next day delivery. 

Good luck everyone and wishing you all a Merry Christmas 🎅 

[ACH1]

I registered a claim Thurs 05 December which was approved - I opted for the 'Next Day/Fast Fix Replacement Exchange Service for £90.  It's now Thurs 12 December and I've heard nothing.  I've not yet received any confirmation either of the complaint I raised.  Surely it would be unreasonable for them to now charge me £90 for a service they have been unable to fulfil...?

[jonsie]

I can only say good luck guys

[Nicola74]

I've just had a message to say my phone has been delivered to store 

[Jesss]

When did you order it Nicola?

[Cleoriff]

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@Nicola74 wrote:

I've just had a message to say my phone has been delivered to store 

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@Nicola74

Out of interest, did you ask for store delivery?

Don't forget to take Photo ID with you when you go to collect.

[Oxonian]

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@ACH1 wrote:

I registered a claim Thurs 05 December which was approved - I opted for the 'Next Day/Fast Fix Replacement Exchange Service for £90.  It's now Thurs 12 December and I've heard nothing.  I've not yet received any confirmation either of the complaint I raised.  Surely it would be unreasonable for them to now charge me £90 for a service they have been unable to fulfil...?

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Complaints are taking O2 up to eight weeks to investigate and issue a response to, so there is plenty of time for you to hear yet. Having said that, if you submitted it by e-mail, you should have received an automated acknowledgement. 👍