on 12-12-2024 11:31
Hopefully good news and I haven't just been fobbed off.
I've been in touch with O2 Insurance as I have a claim in for my phone. I've been waiting over a week for my replacement phone.
Today I was told that O2 sent out over 600 items yesterday and they are working through the back log.
Hopefully I should get my phone by the end of this week. It was supposed to be next day delivery.
Good luck everyone and wishing you all a Merry Christmas 🎅
on 12-12-2024 12:35
I registered a claim Thurs 05 December which was approved - I opted for the 'Next Day/Fast Fix Replacement Exchange Service for £90. It's now Thurs 12 December and I've heard nothing. I've not yet received any confirmation either of the complaint I raised. Surely it would be unreasonable for them to now charge me £90 for a service they have been unable to fulfil...?
on 12-12-2024 12:41
I can only say good luck guys
on 12-12-2024 13:03
I've just had a message to say my phone has been delivered to store
on 12-12-2024 22:46
on 12-12-2024 22:46
When did you order it Nicola?
on 13-12-2024 09:12
on 13-12-2024 09:12
on 13-12-2024 18:05
on 13-12-2024 18:05
@ACH1 wrote:I registered a claim Thurs 05 December which was approved - I opted for the 'Next Day/Fast Fix Replacement Exchange Service for £90. It's now Thurs 12 December and I've heard nothing. I've not yet received any confirmation either of the complaint I raised. Surely it would be unreasonable for them to now charge me £90 for a service they have been unable to fulfil...?
Complaints are taking O2 up to eight weeks to investigate and issue a response to, so there is plenty of time for you to hear yet. Having said that, if you submitted it by e-mail, you should have received an automated acknowledgement. 👍