Unprofessional Service

[coolbravo]

Good morning 02

Not so a good morning for me!

Once again I’m having to contact again with regards the absolute disgraceful and disrespectful service that I’m receiving and it seems no one seems to want to help and keeps on Passing on the responsibility to someone else.

Since November I have been tirelessly trying to buy airtime for my Apple Watch and no one at O2 can manage this and have shown pure incompetence time after time.

This is the 3rd complaint I’m having to raise and I will not allow for a 4th!

Last week I had two agent from Sheffield called me to reassure that they were going to iron out all the creases and put to bed this issueI’m having and yet they have failed to keep to there words and promises.

The agent who called me last Saturday from Sheffield had promised me a call within a week to update me,and no there’s complete radio silence.

I would like to report that when calling for support the call centre overseas, I’m experiencing major issues with the quality of call connections and lines disconnects and the call is never returned which is so unprofessional.

This is the final straw as I’m going to take this matter further either communication ombudsman as this is totally unacceptable!!!

Enough is enough I’m mentally and physically exhausted with O2

[TallTrees]

Hi @coolbravo 

Welcome to the O2 community 

Very sorry to hear your distress 

This is a guide to complaint 

You need to follow the complaints process then after that, the communications Ombudsman.

make a complaint

Full process here:

Customer Complaints Code

Best of luck 

[Bambino]

@coolbravo When you post here you're not speaking to O2. This is a customer community with no access to anyone's account information. 

The ombudsman will not take your case unless you file a formal complaint with O2 first. We have been told the average response time is eight weeks, so bear that in mind. 

Your post seems to indicate that you've been trying to resolve your issue by phone. I suggest you try calling into an O2 store if you have one nearby before you lodge your complaint. They may be able to sort this for you.

[gmarkj]

Have you tried following the instructions in this guide @coolbravo ?

Activate Apple Watch Guide