General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Dreadful customer services

On June 10th 2023 I joined 02, gave them my PAC code, they issued a temporary sim. 2 days later I was due to have my number migrated to my new phone but instead of this happening the temporary sim stopped receiving calls and texts. Since that time I ...

Resolved! No response from O2 Complaint Review Service

I have now written 3 times to the O2 complaints review service over service problems without getting any reply other than the automated received reply email. It has been 3 weeks and I'm getting nowhere using this escalation method. I can not use my m...

STAC 4744*****

I know longer have access to this sim and I am chasing to see if the cancellation has gone through or not. STAC 4744***** tesco Mobile cancellation was due 16/8/24 [mod edit - STAC edited)

Ultimate Plan Users

So it’s been a little while since O2 announced their new Ultimate Plan and was wondering if anyone here had taken it up or what your thoughts are. Have you roamed on it yet and it work fine including the 2Mbps speeds outside of EU?

O2 incompetence

I’ve been trying to access my account to cancel my airtime contract on my iPad however anytime I try to sign in it sends the authentication codes to the number linked to the iPad which only has data so no texts can be received but I can’t get on to m...

poor

bought out a new contract today and they sold me a phone with esim and i have had nothing but problems. unable to get into my 02 app and the people over the phone dont talk english and the fact the online chat takes you to nmy 02 app which i cant get...

new customer fibre connection

I AM NOT HAPPY! I am a new customer, signed up at the O2 shop in Ashley Centre, Epsom on 13/08/2024 for a Volt package **********. Order **********. Full fibre broadband, home phone (***********) and mobile. I went back to the shop the following day ...

Compensation cheque communication ombudsman involved

Communication ombudsman and O2 agreed back in June to send me a cheque for compensation. Still not arrived been over 45days. Communication ombudsman chasing o2 but they are ignoring them sent multiple emails to the address on the letter from o2 but n...

Who remembers 'O2 Chat'?

The long standing members of O2 (or Genie) will remember on the WAP page that there was a section called O2 Chat (formerly Genie Chat) back in 2001 / 2002.For those of you who are too young to know, it was back in the days before smartphones existed,...

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