Thanks to O2 Durham

[Boatman]

After 5 days of frustration and “holding on the line” for customer support, I want to praise the tenacity of the staff in the O2 store Durham UK for finally getting my phone connected.  A great team!
They too had to wait more than 30min to get through to the O2 store “hotline”, but they were so determined I was left super impressed by them all.

 If you need a new phone and are in the NE of England I cannot recommend them enough  

[Bambino]

@Boatman This is a customer community. I will ask our community manager to contact you so your message can be passed on to the store staff. @Dave-O2 can you please assist? 

[Boatman]

Thanks …. They were so good….we all cheered when it finally connected.  Made be realise the importance of a physical store as i suspect I’d never have got it resolved with the telephone support

[Dave-O2]

Thanks for the tag @Bambino 

@Boatman Can you please drop me a PM with your mobile number and the date and approximate time you visited the store? 

[Boatman]

Of course (REMOVED)  And I was at the store from about 11:05 on Friday 07th June.
thanks