THIS IS A COMPLAINT

[Anonymous]

I have only been with O2 for about 3 or 4 months and so far I'm not very impressed. Calls to my number go straight to voicemail. I have had 3 live chat sessions to try and fix this and all of the operatives have said "It's fixed now, you shouldn't have that problem." The last one said he would guarantee it. I have tried the ##002# and **61*901*11*30# and finally 1760 to turn OFF voicemail. Now anybody calls me (and I am trying to run a business), they get the engaged tone. It's not every call but it's most of them.

Is this something deliberate from O2 or just attrocious service? If they want any future business or recomendations this is not the way to go about it.

Hacked off.

[Bambino]

@Anonymous This is a customer to customer forum. If you need to speak to customer service, all the numbers can be found here, including business accounts. I suggest you call and speak to someone, rather than rely on Live Chat: http://www.o2.co.uk/contactus

If you don't get any satisfaction, and you're still unhappy, you can lodge a formal complaint here:

http://www.o2.co.uk/how-to-complain

[jonsie]

You have either reception problems where you are located or a faulty phone.  Have you checked your postcode here : http://status.o2.co.uk

Have you tried your sim card in another phone? Anyone else on o2 in your area having problems? 

[Anonymous]

My apologies for posting in the wrong forum. But thank you for your reply. I will take action based on your recommendation. Thanks again Bambino.

[Anonymous]

Thank you Jonsie. My phone iPhone 6 was working fine with Vodafone but I switched from them to O2 for a better signal strength, so I don't think it's the phone. I have visitors here on O2 who do get calls. Thank you for your quick reply though, much appreciated. Good luck with your work in Thailand.

[Bambino]

No need for an apology @Anonymous. You're not in the wrong forum. There is no other for O2. Sometimes it helps to come here and vent a little.:smileywink:

[Anonymous]

It does indeed. Anyway, I've spoken to CS and explained and they're sending out a new sim so hopefully that might work. If not we'll have to see. Curiously enough my normal signal strength is either 1 or 2 dots, but while talking to CS it went up to 4 and stayed there during the chat and then dropped back down to 1. Any thoughts on that? Thanks to both of my responders, if there is such a word.....

[PhoneDoc]

Hi there @Anonymous. I'm sorry to hear you're having issues with your iPhone and LiveChat :(. Do you know if there is an O2 store nearby you? If so I'd really recommend booking a free appointment to see one of the Gurus.

Call issues can be caused by many factors, not limited to: handset settings or faults, network issues or account problems. Narrowing down exactly what is causing these issues can be quite difficult; trying to convey the problem over LiveChat or even the phone can get pretty confusing for all involved I'm sure. A Guru should be able to sort things out for you a lot quicker - it also means dealing with a tech expert face to face.

You can book an appointment with your local Guru on this link: http://guru.force.com/O2DeskStoreLocator

Hope this helps

[Anonymous]

You have hijacked my thread Keithwill838. You would be better reposting with a relevant title. Just sayin'

[Anonymous]

Just make sure you have 4G turned off and you'll notice a huge improvement