Rubbish service from O2

Callbox · ‎09-12-2024

I changed to a new contract last week and I was supposed to get a call today to help change Sim cards and move all phone numbers to one account. No call received.

Went on line to try and live chat and only got a Bot. Rubbish.

I called O2 and after 20 minutes got through to someone. After 10 mins, got cut off !

To be fair he called back about 10 minutes later but I missed the call as the new Sim card was in.

Changed it back to the old one and he rang again.

Then the instructions got very confusing with me being requested to provide aphone number for the new Sim Card that I have never been given. Agreed for a call back so I could use the new sim card to make a call to another number to see the new phone number. Also agreed that a call to another number on the account would be made should there be any problems. again the agent tried to call whilst the new sim card was in the phone. I then tried to call back and was held for over 20 mins before the line went dead. Tried again and waitied only to be told that O2 were closing and I should call back tomorrow.

An absolute and utter shambles from O2. Will sleep on it and maybe go to another provider tomorrow.

pgn · ‎09-12-2024

This is the standard help guide from the Forum for porting into O2 Contract @Callbox

Guide: Migration & porting into O2

Links to O2 Social Media Team here

MI5 · ‎09-12-2024

@Callbox

I'm not entirely sure what you are trying to do, but as far as leaving is concerned, you only have 14 days from the date you signed up.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device (applies to sim cards too).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Callbox · ‎10-12-2024

Thanks for your support. The issue really is that O2 said they would support the change as there are some other admin changes to get all 4 of our contracts onto one account, but the service is proving to be poor.

I'm hoping that O2 might read the post and follow up as trying to leave feedback in any other way (such as livechat), does not provide the ability to be specific about the problem.

Thanks again though, I appreciate the time taken to try and help.

Callbox · ‎10-12-2024

Thanks for the suppport. The new contracts were only last week so still within the 14 days.

Enlli · ‎10-12-2024

They will not read your post here as there are no O2 staff or agents presently active on the Community

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.