General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Iphone16 pro max waiter’s support group 😬

Any of you guys got yours already? I ordered mine as an o2 upgrade on the 16th sept. Says processing and delivered up to three weeks. It’s been 4 weeks now. would be nice to k ow hoe many if us are waiting so I dont feel aline in this struggle haha. ...

Number Migration

This appears to be a common problem with many O2 account holders. I recently upgraded from PAYG to Pay Monthly and after some to and froing finally installed the eSIM on my phone. However, this has a temporary number allocated and it is been a major ...

Cost conscious Brits can pocket £450 for Christmas by selling unwanted tech

From the O2 newsroom :- Cost conscious Brits can pocket £450 for Christmas by selling unwanted tech - Virgin Media O2https://news.virginmediao2.co.uk/cost-conscious-brits-can-pocket-450-for-christmas-by-selling-unwanted-tech/

Amazing feedback for Bournemouth store

I just spoke to an 02 advisor on the phone who said I should post positive feedback here. But if you ever visit the Bournemouth 02 store, and you are served by either Georgie or Chris, please know you are in safe hands. They honestly where so helpful...

Cancelled upgrade using switch up

I used my switch up to upgrade to an iPhone 16plus and swiftly changed my mind as it gave me migraines. I returned the phone within the first day of receiving it and had to wait three weeks without phone service while they processed the return (due t...

Pixel watch 2

Has anyone got theirs or heard anything about delivery dates?

hi all, need to know to recover a deleted email from trash. Deleted approx 14 days ago

Need help on recovering deleted email please.

‘Like new’ Samsung galaxy 23 doesn’t have genuine Samsung parts

We bought a like new Samsung galaxy s23 phone in June 2024 on a 3 year pay monthly contract, described on the o2 online site as like new. So the expectation is that it’s genuine Samsung with genuine Samsung parts. You’d think, right ? It’s always bee...

Armenia

Dear O2, I recently informed you of a scam from an Armenia source, 3/9/24 two calls to my mobile and 4/9/24 two more calls to my mobile. None of these calls were answered and still £150.99 was taken from me. I did inform you at the time and I got a c...

Why is O2 not prioritising fixing my calling issue in Italy?

I recently switched to O2 before spending three weeks in Italy, thinking it would be great since I could use my phone and data like in the UK. Man, was I wrong... First of all, data stopped connecting most of the time after the first few days. I had ...