PAC code

ET1 · ‎19-02-2021

I’m having a nightmare trying to fill in th online form to transfer my mobile number to O2 . It asks for a password for customer service which I don’t have as I’m a new customer. Just says error code 405 Not allowed . 202 number also completely unhelpful, just ends the call when I say pac code . Not a good start ! 😏

MI5 · ‎19-02-2021

@ET1

The online process has been down for a few days now.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.