General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Smashed device

I had an accident with my Galaxy S20+ (which isn't insured, kinda thought it was pointless as for years I've paid for insurance for no reason... Sods law!) and my screen is completely dead. I've got no picture on it and it's all smashed.Anyone have a...

Tarif

Why can O2 do a sim only deal of 120GB for £20 but those of us on contract only get 20GB for £28 if you can do it for sim only surely we can get more data for that price?

Email from O2 Warehouse

I'm not sure if this is the right place to ask but here goes. I've just recieved an email from 'O2 Warehouse' telling me about some 2019 clearance offers. Is this legit?

Sharing data/plans tariffs

I have 3 o2 monthly tariffs, linked. I have followed the info on sharing plans but apparently as I got my mobile from Carphone warehouse, who o2 are no longer affiliated with, I cannot use the share plan or move to you. Has anyone any experience of t...

O2 Payment update text phishing scam

Hi everyone,I was caught out by this scam earlier today and had entered my email address and password on the link provided before I cottoned on as to what it was. I only entered these details, no bank account details. I feel a right pillock. I've cha...

Random calls to my number.

Since last week I have been getting random calls from mobile UK numbers. Anwsered a few but it is quiet on the other side. It is always a different number. Once texted the number a guy called back that he hasn't called me. What do I do? Who do I tell...

Bad experience moving to PAYG

Here is the sequence of events of me trying to switch to PAYG, I actually can't believe it's so complicated and seems like o2 are trying to have people off and arent fully competant. i buy an o2 PAYG Sim from shop for £1 I sign up to the website as i...

Free upgrade

From beginning of June 2020 we (me and my partner) had "free upgrade options". My partner found mobile phone as he wanted and upgraded contract. He received a new phone and free headphones!The phone I wanted wasn't available. And when I found it, on ...

Phone number

Had a call on Friday shortly after a ‘PAC number’ request about why I was leaving and offering me a better deal ! I asked them to call back today but no response.The number was 0344 826 0202Just want to check if this is genuine call from O2 !

email address for Ombudsman

Hello Community, its been a fair few years since I have been here, so I might be a bit rusty,Long story short, In May I requested for some numbers to be added to my Family Bolt On, noy 13 weeks and a New Advisor later I am still waiting, Work commitm...