Solved: Re: New sim not working

Anonymous · ‎03-09-2015

i recently upgraded my pay monthly sim to a better tarrif, the new sim came yesterday and I followed the steps to swap my sim and put the new one in my phone when the old one stopped working. It says I've got signal and I can make phone calls but I can't receive iMessages or get any internet service unless I've got wifi. Can anyone help me? Tried the live chat but it's been constantly busy/ offline since yesterday!!

MI5 · ‎03-09-2015

Text the word "Active" to 2020, save and reboot the phone after you get a text back.
You can also try resetting your network settings if that doesn't work.
Check in Settings >Phone >My Number that your phone number is correct too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎03-09-2015

Text the word "Active" to 2020, save and reboot the phone after you get a text back.
You can also try resetting your network settings if that doesn't work.
Check in Settings >Phone >My Number that your phone number is correct too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2015

Thank you so much!!

MI5 · ‎03-09-2015

No worries

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.