Solved: Live Chat a nightmare

Anonymous · ‎03-09-2015

I am trying to sort out a problem and live chat keeps time out your end

Can anyone from o2 help me out?

The problem is my teen daughter dropped her iphone5 down the toilet while we were on holiday, it no longer works and so I have bought a new iphone6 phone and she is getting my iphone5.

I am keeping my sim card but need a new iphone5 sim card so she can use my iphone5 phone.

Need sim card sent by post

Thanks

MI5 · ‎03-09-2015

Yes, that's fine then.
Just order from the link and when the sim arrives do the sim swap form here http://swapmysim.o2.co.uk/
Balance, number and tariff will transfer across to new sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2015

@Anonymous wrote:
I am trying to sort out a problem and live chat keeps time out your end
Can anyone from o2 help me out?

The problem is my teen daughter dropped her iphone5 down the toilet while we were on holiday, it no longer works and so I have bought a new iphone6 phone and she is getting my iphone5.
I am keeping my sim card but need a new iphone5 sim card so she can use my iphone5 phone.

Need sim card sent by post

Thanks

Either pop into your local store or you can order a new one online

https://www.o2.co.uk/freesim/?campaign=1095&cm_mmc=googleuk-_-PPC_Direct_Free_Sim-_-Brand-Core-FreeSim-Exact-_-O2FreeSim%2520o2freesim%2520Exact&gclid=CIykma-t2scCFSQXwwod1QQK9Q&gclsrc=aw.ds

http://swapmysim.o2.co.uk

Anonymous · ‎03-09-2015

says its free but you have to pay £10 so thats not free

I want one sent out as cant be bothered all the hassle and we just top up at tesco

MI5 · ‎03-09-2015

Is it a contract sim or payg one that you need?
Those sims are free but you can only use on a payg account (no need to top them up as you will just use it as a sim to swap to.)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2015

its pay and go

plus we would be transfering the balance from her old sim to new one

MI5 · ‎03-09-2015

Yes, that's fine then.
Just order from the link and when the sim arrives do the sim swap form here http://swapmysim.o2.co.uk/
Balance, number and tariff will transfer across to new sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2015

First I had a guy called Ranu and then Jacob both not very good English

about time o2 brought in English speaking people to the live chat

MI5 · ‎03-09-2015

No need for them in this case though.
Follow the above and you'll be sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-09-2015

All very frustrating for you but just follow the advice given.

Oh, and ban your daughter from taking the phone anywhere near the bathroom....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎03-09-2015

Thankfully I have only ever dropped one phone in the toilet.....(it was on the cistern while I was cleaning the bathroom and it slipped) It was a Moto Razr. I ran downstairs with it...my son whipped the back off took the battery and sim out....and stuck the phone in the warm air central heating vent.

I ordered a new one...which I then cancelled..... as 16 hrs later the Razr was up and working again...

However...it wasn't a smartphone...

Veritas Numquam Perit