General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Portable Power Bars

We're all aware EE are giving out free portable chargers to their customers, I think we'd all like it if O2 did the same, no? Priority is all well and good but I'd much rather have a charger than 15% off some Hotel Chocolat.Anyone feel similar?

Resolved! No signal in ME17 postcode and no one to talk to

Hi, I've had no voice reception since yesterday and you phone customer services and keep going round and round trying to find the right option. Look on there website and they say they have a mast down. Try talking online to O2 and their online agents...

how do i talk online to an advisor?

I spoke online yesterday to an O2 advisor, it just popped up on the screen, then my internet went down and I lost the conversation. I tried to search where I could talk to another advisor online and cannot find it anywhere! Does anyone know what I ha...

O2 live guru

I just wanted to say that I had a problem with my services and the 02 team were great, so helpful and sorted the problem out quickly.

Resolved! Can't access my O2 emails as contract user

Is anyone finding it difficult to access their O2 emails? Just buffering and going nowhere. I have super fast broadband so that's not the problem.

Good service should be shared too

Not sure if this is the place but I just had a really quick, easy and simple less than 8 minute phone call with a customer service staff Emma. She was prompt and understood my enquiry and was quick to resolve the issue. I had to top up whilst on the ...

Resolved! How do I pull another device into my account

Don't know what body means

Poor O2 Customer Service False information - Draconian treatment

I wanted to share my recent experience with O2 in case others may find themselves in similar situations. I am currently abroad in Thailand and both made and received a number of calls from home in England. Due to the system taking anywhere from 1 to ...

Is there an email address to contact customer services regaurding a complaint?

I have been up for 3 hours now on the last few days of my holiday from work waiting for a faulty phone to be collected by DPD. I was told yesturday that the phone would be collected today in the window of 8-6 via customer services and an email and pr...

Resolved! O2 worst website and customer service

I've been trying for 2 days now to buy a smartwatch. Apparently I am not the only one who is facing this problem Ive placed 4 orders for a Pebble steel watch and evey time I get the error with: O2 | Order submission failedSomething went wrong with yo...