General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Irritated - cannot get through for assistance on helpline

I have just wasted nearly an hour of my life on hold during three calls where I keep getting disconnected after 20mins of hold music. I am now getting really aggitated. Seriously, can someone call me on my number ending 615 before I go bucko.

4g at Heathrow airport

coverage checker and my network app both say good indoor but only seeing 3G so reported via my betwork app . At least the Heathrow wifi is working

Resolved! not happy at all

* I understand that I had difficulty paying this month... this is due to a direct debit not being set up properly.*I called o2 as soon as I realised and agreed with "barry" that I could pay by the end of November..*Barry said that I would be able to ...

Resolved! Text messages online without installing TUGO

I am looking to view my text messages online at work without installing TUGO. Is there a way of doing this as I cannot get a signal where I work (oil rig in North Sea)? ThanksAdam

problems with Webmail - 2 days now!

Still unable to access my webmail, I reported it to someone yesterday and they said they would report it to tech people.

Resolved! not happy one bit I'd never recommend o2 to anyone!!!

I signed up to a 24 month contract for a Sony z2 and ever since I have had it its been nothing but a problem. I had to have the sim card replaced within the first week because the signal was shocking and it didn't help so ihad the phone replaced. Thi...

I received a (new) damaged phone and O2 want me to pay to have it repaired.

Having upgraded my wife's phone, upon its contract renewal to the Samsung S6, it appears the phone I was sent was damaged.I'm currently serving in the British army and spend a lot of time away from home. I ordered the wife a new phone and didn't get ...

Falmouth store

I would just like to say thank you to all the lovely staff in the Falmouth branch. During a visit to the town on Thursday 19th/Friday 20th Nov we received the best customer service ever in any store we've been to - on any network! The staff were help...

Charged for texts I send

Firstly I've contacted O2 and they're looking into this but thought I'd share it here and see if anyone has had the same happen them.Yesterday, just by coincidence my 'better half' asked if I had ever used the O2 app to check my minutes, texts left e...

Resolved! Urgently need number changed due to a persistent caller and texter

HelloCan my number be changed asap please due to apersistent caller and texter, Blocking does't seem to work and the content is upsetting