Migration Problems

NickRigg · ‎14-08-2024

I have moved my wife and I onto a monthly contract after being on PAYG for a few years while we travelled and was on monthly before - customers for over 20 years. When we installed our new SIM cards I was expecting our phone numbers to be migrated in the next few business days. Fast forward 2.5 weeks, numerous online messages and calls to 02 and it is still not done. We need our numbers for many reasons. I’ve lost all patience with 02 and they ask for the same information every single time. Help please….

MI5 · ‎14-08-2024

@NickRigg

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎14-08-2024

@NickRigg I'm presuming you've seen this guide, but if not: Migration & porting into O2 - O2 Community

I DO NOT WORK FOR O2