Re: How long were you on hold for?

Anonymous · ‎14-09-2015

I've been on hold for 40 minutes now.

Anyone else experiencing such long wait times?

Update - 50 minutes now

Anyone know how long you queue for Vodafone customer services on average?

Update - 56 minutes. At 60 minutes the phone is going out the window.

Boom, 1 hour on hold. Game over.

Update - having another go today - Tuesday. On hold for 45 minutes so far! I managed to get a Live Chat around 5pm but they disappeared after one message.

Cleoriff · ‎14-09-2015

I expect the wait times will be longer than normal ...due to the pre-ordering of the new iPhone...

Annoying but you will have to keep trying...

Veritas Numquam Perit

Anonymous · ‎14-09-2015

Why isn't O2 offering any other ways to pre-order than holding on the phone?

Cleoriff · ‎14-09-2015

@Anonymous wrote:
Why isn't O2 offering any other ways to pre-order than holding on the phone?

You can do it online...

https://www.o2.co.uk/shop/brand/apple/#sort=content.sorting.featured

Have a look at this FAQ thread...

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/The-UnOfficial-iPhone-6s-FAQ-Thread/td-p/911514

Veritas Numquam Perit

Anonymous · ‎14-09-2015

Thanks, I tried to sign-in to my account to upgrade online whilst I was on hold for 1hour.

On my account it says I have no existing number or account to upgrade.

The Live Chat wasn't working either.

MI5 · ‎14-09-2015

Sounds like you're logging into the wrong account....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-09-2015

I have a business account - but somehow I had to sign up to a separate account to join the community.

When I log into my business account, there's no option to upgrade online or request a call back that I can see

MI5 · ‎14-09-2015

@Anonymous wrote:
I have a business account - but somehow I had to sign up to a separate account to join the community.

When I log into my business account, there's no option to upgrade online or request a call back that I can see

Have you tried calling 8002 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gindygoo · ‎14-09-2015

Also if you want to persist with cs then calling at 08:30am is the best time as it's the least busy then.

Anonymous · ‎14-09-2015

Yes I did call 8002 - that was the number I held for an hour on..