Strange Problem this Morning

[madasaf1sh]

Well, I have a strange problem this morning, which has been reported to o2 but thought I would share it hear, one of my Pay Monthly Numbers seems to be (via the Web My o2 ) thinking its a PAYG number .... Works fine(ish) in the App

I can even top up the phone, all the other numbers on the account are working fine... just this one... 

Ahh well, just another day of o2 IT systems having a hiccup...

Oh and it took 4 rings to get through to an agent and total call time of 15 minutes..  @RafaC @Breanna @Martin-O2  Can you pass on my thanks to the Advisor who took my call, as she was excellent, but I have forgotten her name..  

[Breanna]

Hey @madasaf1sh. Glad to hear you got through on the phone so quickly. Did they seem to know why that was happening?

I'll send you a message so we can forward the details to the advisor's team

[madasaf1sh]

@Breanna 

They seem to be as confused as me so passed it to o2 IT to have a look at..

Update, it seems to be fixed already...