Solved: Re: How do i complain

armo31 · ‎05-09-2016

Me and my husband was woken up last night at 1.23am with a text from o2 telling me my data was low, it frightened the life out of us we thought there was something wrong we our children. o2 should make sure these messages come through at a reasonable time, i cant fined any where to complain about this on there web site.

gmarkj · ‎05-09-2016

Service messages from o2 do tend to come at silly o'clock and no-one knows why.

This link should outline the complaints process.

http://www.o2.co.uk/how-to-complain

You can also opt out of contact under contact preferences in my o2. Not sure if that covers low data messages though...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎05-09-2016

Service messages from o2 do tend to come at silly o'clock and no-one knows why.

This link should outline the complaints process.

http://www.o2.co.uk/how-to-complain

You can also opt out of contact under contact preferences in my o2. Not sure if that covers low data messages though...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎05-09-2016

It's an automated system so they don't know when the text are sent. You could put the phone on vibrate only or airplane mode

MI5 · ‎05-09-2016

We've raised the issue of the timing of automated texts before and asked for a system to be put in place whereby customers can choose what times they want to be contacted between, may not ever happen though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-09-2016

I certainly feel for @armo31. I have learnt over the years with my lads.....that a text at silly o'clock can be bad news (often in my imagination) ......and always caused me a fair bit of panic.

It would be good if 'the computer' could be programmed to time zones and nothing delivered between 11pm to 7am.....For many people once they have been disturbed during the night...going back to sleep is impossible.

As for putting the phone on vibrate? Catch 22 really. You could (and I have) missed important texts/calls by taking that action...

Veritas Numquam Perit

viridis · ‎05-09-2016

5 lines of code at most.
Obviously too much hassle.

Cleoriff · ‎05-09-2016

@viridis wrote:
5 lines of code at most.
Obviously too much hassle.

Maybe you need to show them how @viridis? (For a price of course)

Veritas Numquam Perit

jonsie · ‎05-09-2016

I'm pretty sure O2 staff are fairly oblivious to times of texts. Yes they can be sent out during the daytime if they programme the system but bear in mind it wouldn't suit everyone no matter what time they are sent out, nightshift workers, people overseas etc.

I'm with the idea of a tick box for preferred times....

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