Fast track upgrade - does it exist?

[Anonymous]

I have been ringing o2 to upgrade for around 6 weeks now. Different times of day but still the same thing. I'm told by the automated voice that I'm not eligible for an upgrade but can do a fast track upgrade, and if i stay on the line i will be transferred to someone who can help me. I then listen to hideous music for around 10 minutes then the line goes dead.

I've tried to upgrade on line, but it says I can't upgrade until - and it displays that days date.

I've tried the webchat who told me to ring 202 or upgrade on line.

I've tried instore today, in desperation, and found the upgrade prices are dearer - i was advised its because online matches car phone warehouse prices....

I've been with 02 for around 13 years now, I've never had any problems, I've always had good service, but if someone doesn't answer the phone on the fast track upgrades line soon, I'm going elsewhere.

Anyone else having problems getting someone to answer the phone?

[Anonymous]

Thought they stopped the fast track upgrades after last years iPhone 4s release 

[Anonymous]

If its gone it's a bit worrying that the automated voice on 202 tells me I'm eligible for a fast track upgrade and forwards me to someone who can help me with a fast track upgrade. Though it explains why no one ever answers the phone!

[Anonymous]

use the contact us at bottom to page to speak with an advisor or 202 from your mobile to speak with cs & see if there is still that option but im pretty sure it isnt

[Liquid]

I believe fast track would allow you to buy out the remainder of your contract before upgrading. Not worth it really.

[Anonymous]

The fast track upgrade was free for my contract.
After a 38 minute wait this morning someone answered the phone and I managed to upgrade 6 weeks after I first tried.
Prices were higher than I expected and the phone is coming from car phone warehouse - do they own 02 now?

[jonsie]

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@Anonymous wrote:
Prices were higher than I expected and the phone is coming from car phone warehouse - do they own 02 now?

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Makes you wonder doesn't it

[Anonymous]

Cpw are holding agents for O2 in case O2 don't have enough stock, no idea why O2 chose them, trying to compete with ee maybe

[Liquid]

My house is big enough ill hold o2s stock

[Anonymous]

My bedroom will hold all of their iPhone stock