General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Very annoyed with o2 upgrade experience…

Firstly my contract ran out around Feb 2012 and I continued to pay it at the going rate of £45 a month as I knew that eventually the next iPhone would be out and chances are I’d want it.Then in June I contacted o2 for an unrelated issue and they offe...

Resolved! Intelligent Finance

I have just received this from Intelligent Finance, I have no idea who they are nor do I have an account with them. Any thoughts? Account Status Notification We are contacting you to Inform you that our Account security department identified some unu...

Resolved! Can't give a PAC code unless I top up.

Last month I contacted o2 as my 24 month contract was coming to an end on the 26th of this month.They were unable to offer me a good deal, and that I would no longer be entitled to the £10 loyalty discount that I had accumulated over the years.I aske...

Customer Service...poor beyond words

O2...a public plea....please please do something to improve customer service. It's intolerably poor, you are keeping people waiting absurd lengths of time and I for one have to pay 5p per minute. It's an insult to your customers - I've been a custome...

Resolved! Slow internet connection

Hi. Has anybody else had this problem. Im on o2 and my internet connection is very slow. I can receive whatsapp messages ok but if i want to connect to Facebook or surf it takes forever to load. Wifi is absolutely fine. I went to the o2 shop yesterda...

Resolved! has anybody else noticed

when i first joined o2 (when went broadband), i signed up for upto 20mb download am still paying for same. but tests say i now only getting 9.8mb. at first was getting 19.21mb when sign up, then get the upgrade box, it goes to 14.25mb.complain they s...

New POS payment system for business.

I could have made so much use if this had been around a couple of years ago: http://news.o2.co.uk/?press-release=weve-launched-a-new-chip-and-pin-mobile-pos-service

Un-educated Live Chat Agents

Reasons to leave O2: 1. Poor Signal..........................Check2. Lack of Service.....................Check3. Poor Customer Service..........Check4. Unstable Network.................Check5. Un-Educated Staff................Double Check (see below)...

O2's Upgrade Scandal

Let me start from the beginning again . My wife took out an iPhone 3G contract with O2 last year, which was for a year and the tarif about £35pcm. Soon after we visited the O2 shop in our area to upgrade my contract and my wife was advised by the sal...

Customer Service - A thing of the past

To set some context, I have been an O2 customer for a number of years (I'm guessing about 10?) and until recently I used to think the customer service offering was pretty good. It's an indictment of the level of service and more importantly lack of r...