I tried to upgrade a few weeks ago and during the process my existing sim was damaged and I could not receive texts/calls. Local O2 store was no help neither were online or telephone support who could not get around my not being able to receive texts.
Frustrated I cancelled my upgrade and contacted O2 twice by email and once via letter asking to cancel my contract stating I was willing to pay the outstanding bill I have had no response but keep receiving emails demanding payment.
It seems impossible to find anyway to speak to someone about this and feels a lot like Ground Hog day. Can anyone advise please.
