General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Price rises 😡😡😡

Just received another email from O2 informing me that they are changing my account or tariff or something, and a reminder that as of April 25 my tariff will be going up AGAIN by another £1.80 a month. What started off as a good tariff price a couple ...

O2 have lost my number.

So 5 weeks ago I purchased a new iPhone + watch outright directly through Apple. the first eSIM for my iPhone went through fine, to my watch it did not. o2 on the phone didn’t know anything about their own error codes completely untrained on the situ...

O2 Switch On First Publicly Funded UK 4G Mobile Mast for Total Not Spot Areas

From the O2 newsroom :- Virgin Media O2 successfully delivers the first Shared Rural Network Total Not Spot site connecting parts of South Uist for the first time ever - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-successfully-del...

Contract Prices.

Hi All, I have just got a email from 02 & if I'm right can I end my contract now ? Please have a read of the email & let me know if I'm right. We're writing to tell you about some changes that'll affect elements of the services you receive from us, s...

Leaving the service

I will be leaving O2

Am I really out of contract

So I thought I had a 24 month contract for 60GB and iPhone until June 2025 , I txted last month to 85075 and it was £200 early termination charges, I txted today and its 0, I called 202 and they confirmed im out of contract now. Question is will I ge...

'loyalty special offer', but not really?

I have been sent a 'loyalty' offer on my app, the phone im looking at is the pixel 9, i have compared it with the main website as if i were a new customer and it seems i get £20 off the upfront cost taking it to £10, however the monthly price for me ...

o2 Lost my number and manager told me to "Get used to it"

I have been having phone calls with o2 customer service every few days since the start of October. I was told initially there was a small error with my number transfer and it would take 24-48 more hours. After a month and a half of being told the sam...

hello

Upgrade issues

Hi all I’m having a nightmare with my iPhone 16 pro upgrade. Ordered on 30 September, tracking says collected by DHL for next day delivery on 1 October, it never came. Tracking said delayed and stayed the same for over a week! Phoned customer service...