Early termination

[Anonymous]

Hello
I have a question , some few days i m disconnected from service due of non payment , its my mistake , but now they sent to me via email billing , with full amount of airtime and device plan , which i cant pay because its to higher , i have talk with agent online , he told me i meed to call on payment management and to told them to remove bars , i dont know what to do to resolving this problem. I cant call them because i m out of service:((( . In billing email they included early termination , but i wanna keep pay monthly, i dont know what to do now . Thx :((

[Cleoriff]

Hi

This is a customer to customer forum and have no access to your accounts as such, You may need to borrow someones phone to contact Customer Services to see if there is anyway they can help you

http://www.o2.co.uk/contactus

[Cleoriff]

To add, I would suggest you avoid Live Chat as they are for low level queries only and will not be able to help with account based issues...

Ring 202 for Contract and 4445 for PAYG

[Anonymous]

If you are unable to contact o2 using your o2 phone please call 0344 809 0202 from any landline or uk mobile.

O2 should allow you to make up the missing payment and reinstate your contract if this is your first default. If it has happened before they may ask you for a deposit to be held on the account.

As stated by @Cleoriff please AVOID Live Chat for anything other than the most basic of enquiries and certainly nothing account related.

[Anonymous]

So what i need to do now , because i m little afraid , on my billing email is about 700£ , but i do not have this amount to pay 😞 , it's early termination, so i wanna keep monthly, were i need to call about it ?

[anticpated]

So O2 have terminated your contract due to a non-payment. Did they not inform you via text message not long after they couldn't take payment from your bank account? I was short one month and received a message telling me. Luckily I had my credit card with me and was able to pay over the telephone. 

Do you access to a residential line or know anyone else who uses O2? If so, you can contact them using that number or dial 202 from their handset. When prompted choose the option for "I wish to talk about another number". You may be able to log in to your online account to retrieve your telephone number, PUK and IMEI number. 

I realise this can be stressful; gather as much information as possible, have account numbers and passwords at the ready and try not to lose your temper (like I can talk 😉 ). 

http://www.o2.co.uk/help/bills-and-payment/what-to-do-if-your-bill-is-more-than-expected#qs

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0344 8090202	Standard UK Rate
From abroad	+44 3448090202	Free†

Hopefully someone here can get you back up and running. 

Let us know how it goes.

[Anonymous]

My post above answers all of your latest questions @Anonymous

[Cleoriff]

All the information has been given re how to contact O2 CS. As we have stressed we can only advise you about account based queries. You MUST speak to Customer services to see if they can help you..

[Anonymous]

For clarity @Anonymous

1. Call o2 either on 202 using any o2 contract mobile or 0344 809 0202 from any uk mobile or landline.
2. Speak to Customer Services about making up the missed payments.
3. As long as this is your first default they should agree to you returning to your pay monthly contract.
4. If you have defaulted before they may ask you for a deposit before reinstating your phone.

You have been sent a bill including termination charges because you have failed to pay and have not contacted o2 to discuss / resolve. O2 are not mind readers so you need to contact them to sort this out.

It should be fairly straight forward if you follow the above.

[Anonymous]

How about if i will visit in store o2 , or they cannot help with such a problems