General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! live chat experiences

Now, this is supposed to be serious thread, (famous last words), and the question is simple: Why does everybody complain about the live chat facility? I have made jokes about it here in the community too, but I have also used it to resolve account qu...

Fire phone - A review

4 Stars. I have just upgraded to the Fire from a mid-range smartphone. That means that I cannot contrast with the higher range devices like I-Phones, Galaxy etc. etc. What I can say is that the difference in build quality and performance is huge. The...

unordered sim mess up!!

I'm very dissatisfied, I never ordered a sim nor did I want to have to go to the 02 shop new years eve get a replacement sim which still isn't working I left my daughter for a trip to London had no internet as the sim mess up messed my new year up.3 ...

Expanded 4G Coverage, Surrey/Kent borders

It was a pleasure over Xmas to see 4G on both my Phone and Tablet in a location that has only previously achieved Edge at best, and only a mile or 2 from the M25. Congratulations to O2 are in order.

Nokia Lumia Free gift redemption update

There are problems with this gift redemption which have been well documented on the forum. I too got the same result as many when I entered my details on the miocrosoft site (IMEI already registered please call the cusotmer service number). However I...

Resolved! Early termination

HelloI have a question , some few days i m disconnected from service due of non payment , its my mistake , but now they sent to me via email billing , with full amount of airtime and device plan , which i cant pay because its to higher , i have talk ...

Writing useful requests for help

Can we gather together here in this thread, some advice for people posting "help me!" type messages for the first time, to make it easier for us to responde in a useful manner? OK, I'll start... Please, folks, understand that we are just people, we a...

Resolved! Shiny new 4G mast - but no data connection ever since :(

Imagine my delight when I saw that a new 4G mast was going up just down my road! Reliable fast data connection coming my way. This was two or more weeks ago and ever since I can't get a data connection at all and my phone reception is ropey or non-ex...

Resolved! o2 - when will you LISTEN to your customers

Thought I would open up a debate on here. Not a mud slinging exercise against o2. Just a debate.@Toby @AnonymousRepeated questions occur on here:When is 4g coming?Why don't o2 publish 4g plan?Why isn't the website stock correctly managed?Are o2 plann...

Resolved! o2 customer help in other circumstances

o2 have what i beleive failed me in the customer service department, although im not sure if i am being out if term in respect of their so called terms Basically, phone was lost/stolen at night, i was unaware until the following evening - which i the...