Customer service

[Tony1803]

I have a Talktalk mobile phone and talktalk mobile want to give up and transfer me to O2. I was not averse as Talktalk customer service is pants. However after three months of trying I am now coming to the conclusion that O2 customer service is even dirtier pants. This morning I got several emails eah contradicting another and when I tried to get through to discuss with a human being the only 'phone number that I could track down and that with extreme difficulty) had a chargeable line, Charging for someone to contact customer service is the absolute pits.

They seem to have delegated customer service into this sort of 'Do-it-yourself' form

I think I will stick with Talktalk. I did once (in more than 10 years) get to talk to someone who spoke english and was helpful.

[Cleoriff]

@Tony1803

 If you have Skype, or another VOIP client you can call O2 Customer Service for free on 0800 032 1402. 

[jonsie]

Live chat is supposed to be the way forward but that can be very useful as long as you get through to someone who understands written English.

http://www.o2.co.uk/contactus

[MI5]

202 from your O2 phone is completely free to call.

[jonsie]

I uderstood it as the op isn't actually with o2 yet?

[MI5]

I wasn't entirely sure but the alternative 0344 809 0202 is included in call allowances from other networks too, so would also be free.