Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43762 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35640 Views
  • 45 replies
  • 6 kudos

Issue with wifi calling

I am hoping O2 might see this..... There is a problem with wifi calling but the advice form O2 is keep trying it for the next 5 days to find out when it is fixed. It isn't too much to expect from a technology company to publicise the fault and give u...

stevexair by Level 1: Joiner
  • 1940 Views
  • 8 replies
  • 0 kudos

09 numbers on my bill

Just had a huge bill and found there are 3 calls to 09 premium rate numbers which are used for adult chat lines. I am horrified as I do not make calls like that and no one else can use my phone. Some must be piggy backing off my number but how do I p...

Charli by Level 1: Joiner
  • 3020 Views
  • 11 replies
  • 0 kudos

Are o2 at Fault or my daughter?

In August this year I received an email from o2 stating with my Family Account I would have free access to Quastodio Premium Parental Control Service. I knew nothing about this except that my daughter had gone to get her daughter a phone in the o2 sh...

Janice44 by Level 1: Joiner
  • 4996 Views
  • 16 replies
  • 0 kudos

Family loyalty discount

I have 2 device and airtime refresh accounts for myself and my son. I recently called 02 as I wanted to bring my wife's phone over from Vodafone. I was advised that I could get the loyalty discount of 30 for a SIM only as this was now my 3rd line. I ...

Brian by Level 1: Joiner
  • 9874 Views
  • 10 replies
  • 0 kudos

O2 Bubble Petetion

I would like to start a most vitally important petition to bring back the opening screen bubbles in the O2 App start-up screen. Please add your name below;

dgilbert2 by Level 13: Prompter
  • 4170 Views
  • 9 replies
  • 0 kudos

Connectivity for commuters in the UK

Hey O2 team I'm one of the one million people who commute into London every day: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/252516/rail-passengers-crowding-2012-revised.pdf Experience shows that O2 is only able to provi...

Anonymous by Not applicable
  • 7342 Views
  • 11 replies
  • 0 kudos

Upgrade farce - any ideas ?

After finally choosing a new iPhone xl and ordering in online to be delivered to my local store as part of refresh upgrade - went to pick it up and trade in iPhone 8-plus .Nice shop assistant gets iPhone 8 out of case and a time chip ( unseen before)...

CINQ by Level 1: Joiner
  • 2168 Views
  • 6 replies
  • 0 kudos

My Network app: Your Feedback

Hey everyone, I know a few of you use the My Network app, and suggest its use to many new and established members alike We thought it was about time to ask you what you think of it, and gather any feedback you might have on how to make it even better...

Screen Shot 2018-06-11 at 14.44.29.png
EmilieT by Former Staff
  • 4622 Views
  • 15 replies
  • 0 kudos