Complaints issue

[exasperated1]

Has anyone ever been able to successfully raise a complaint against O2? If so I'd be grateful for some tips. Have a complaint ticket open according to an email received recently suggesting I contact the communications ombudsman, quoting my complaint reference number, but I have not been given one and can't find any record of my original complaint. The email is from a "no reply" address!!

[madasaf1sh]

@exasperated1 

You will need to contact o2 and ask them, as you actually need a deadlock letter and not just a complaint reference number.. 

[Oxonian]

You have hopefully read these pages @exasperated1 before submitting your formal complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

However, in addition to explaining how to complain, they also give guidance on the way forward after you have complained ; in particular the section headed "What happens next?" in the second link. 👍