Change of number

[Mugz47]

Virgin created a new O2 phone account for me which was a lot cheaper, but now, after 3 weeks, old number still hasn't gone across to new SIM, and after many hours on Chat, with each person saying I am high priority and they will ensure it will go through within 24 hours, nothing has happened. I am 77 and obviously need my phone, I am also paying now for two accounts. I feel no-one can be bothered to help as all make the same excuses and assure me they will deal with it personally. It is now 3 weeks.

[Enlli]

And sadly, as a community of customers all we can offer is sympathy and suggest you keep on at them

All the ways to contact O2 here

Guide: How to find help & contact O2 

[Mugz47]

I have tried every way to contact them, have even written a letter. Each time on their chat is over 2 and half hours to be told they will make it a priority and I will have connection and number soon.

[Oxonian]

@Mugz47 

O2's social media team are well thought of, so you could consider giving them a try :- 

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Otherwise, you need to persevere with Customer Services.