Abysmal customer service

Walter1982_ · ‎06-10-2021

24hour period of cut off, due to number swap on tariff. 2 hours of my life wasted on the phone to customer service, 6 operators later, still no avail! A 30 minute drive to an O2 store, an additional 45 minute wait while they contacted customer service in store, and still no luck! Now I’m into my 35 hour of having no phone, and my grandmother is gravely ill in hospital and looking at an amputation on her leg… 10+ years with O2! Absolute misery! I’m gone as soon as a I clear my outstanding device balance.. absolute cretins.

MI5 · ‎06-10-2021

Maybe @O2Emma can help in the morning?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎07-10-2021

Hi @Walter1982_

First welcome to the o2 Community forum.

So sorry to hear your horrible experience at a difficult time for you.

Do hope that @O2Emma can help you at least get your phone up and running quickly.

Best wishes

HAPPINESS IS BEE SHAPED

O2Emma · ‎07-10-2021

Morning @MI5 @TallTrees I will pick this up thanks.

O2Emma · ‎07-10-2021

Morning @Walter1982_ Sorry about the experience you have had I will need to send you a private message so I can look into it further for you.