on 11-04-2024 23:37
20/03/2024 | 00:00:00 | idata.o2.co.uk | 2.37 GB | £72.79 | UK Data Usage | GPRS Calls | Data Event |
21/03/2024 | 00:00:00 | idata.o2.co.uk | 2.34 GB | £72.02 | UK Data Usage | GPRS Calls | Data Event |
16/03/2024 | 00:00:00 | idata.o2.co.uk | 2.14 GB | £65.74 | UK Data Usage | GPRS Calls | Data Event |
17/03/2024 | 00:00:00 | idata.o2.co.uk | 1.63 GB | £50.17 | UK Data Usage | GPRS Calls | Data Event |
24/03/2024 | 00:00:00 | idata.o2.co.uk | 2.27 GB | £41.74 | UK Data Usage | GPRS Calls | Data Event |
19/03/2024 | 00:00:00 | idata.o2.co.uk | 1.35 GB | £41.34 | UK Data Usage | GPRS Calls | Data Event |
13/03/2024 | 00:00:00 | idata.o2.co.uk | 1.21 GB | £37.30 | UK Data Usage | GPRS Calls | Data Event |
15/03/2024 | 00:00:00 | idata.o2.co.uk | 2.55 GB | £78.26 | UK Data Usage | GPRS Calls | Data Event |
I greatly appreciate any assistance you can provide to help us understand what's happened and resolve these unexpected charges.
on 12-04-2024 01:08
I can clear up one point as billing charges are updated at midnight which explains the timing
The dates I can't explain but you say you have never exceeded your data allowance
It looks like the charges are for internet use rather than calls because of the amount of data used each time
Possibly streaming movies or large downloads?
It's best you speak to your business manager on 8002 for a full explanation to be honest
on 12-04-2024 08:05
Normally, those charges refer to additional data usage if you have gone over your inclusive allowance.
The day's usage is added together and charged around midnight
on 30-04-2024 14:00
Hello, Did you ever manage to get to the bottom of your issue ? We have experienced the exact same issue and we are after any information that could help, Thank you,
on 30-04-2024 19:30
on 30-04-2024 19:30
if you addressing that query to @Kam020986, you need to tag him thus. 👍
on 30-04-2024 19:43
on 30-04-2024 19:43
on 30-04-2024 20:51
on 30-04-2024 20:51
Thank you for the update @Kam020986 ! 👍
on 14-05-2024 09:34
on 14-05-2024 09:34
@Kam020986 Thank you for your reply, and @Oxonian thanks for your help I am new to this.
We are still experiencing this issue also and will equally let you know if and how this is resolved.
Thank you
on 14-05-2024 19:36
on 14-05-2024 19:36