@carla12345
From memory you need to call o2, all the contact details can be found here Guide: How to find help & contact O2 as the functionality isnt in the web portal
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
