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Anonymous
Not applicable

on ‎31-05-2015 20:37

on ‎31-05-2015 20:37

hope someone can help my iphone 6 wont let me on the internet what so ever not even wifi, how do I sort it out thanks so much
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MI5
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on ‎31-05-2015 20:42

on ‎31-05-2015 20:42

You may have 2 separate issues here.
For mobile data connection see here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
We'll need a bit more info to sort out wifi so get mobile data sorted first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎31-05-2015 20:50

on ‎31-05-2015 20:50

In settings>wifi choose your router from the selections, click on that, it should say forget network, click that then the wifi signal should disappear.

Try connecting your iPhone again to your router, it should connect, if it doesn't then go to general>reset>reset network settings as that will reset your internet settings, then go to wifi, choose your router, input your router key code
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jonsie
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on ‎01-06-2015 09:28

on ‎01-06-2015 09:28

You also need to check you are on Idata in My O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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