Solved: my iphone 11 max has frozen

lisa52 · ‎21-06-2021

my i phone 11 has frozen. can anyone help. cant switch off or do anything?

MI5 · ‎21-06-2021

Press volume up then volume down then hold the power button until the Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-06-2021

@lisa52

Press volume up then volume down then hold the power button until the Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lisa52 · ‎21-06-2021

the logo is already on the screen?

MI5 · ‎21-06-2021

Just follow the process and it should reboot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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