Solved: iphone 6 stuck on apple icon

mia · ‎02-09-2018

my iphone 6 is stuck on a black screen with the apple logo wont switch on or off please help

MI5 · ‎02-09-2018

Hod the power and home key together for around 20 - 30 seconds.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-09-2018

Hod the power and home key together for around 20 - 30 seconds.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

mia · ‎02-09-2018

my iphone wifi will not turn on

mia · ‎02-09-2018

great thanks that has brought the phone back to life but now i cant turn on wifi !!

MI5 · ‎02-09-2018

Turn off phone normally now then try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

anticpated · ‎03-09-2018

I think that is just needing maintenance in some way. All software collects background files. You should be able to find something on the app store.

Safari web cache etc. I don't know ios well so can't really comment on how it deals with that sort of thing.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

EmilieT · ‎04-09-2018

Welcome to the forum, @mia

I was wondering how you were getting on with this; is your iPhone 6 now working better?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

iphone 6 stuck on apple icon

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan