No service abroad

[CVI]

My son is in France and his phone says no service. I have spoken to o2 twice and the first time the lady said she was changing a setting that it could take up to 24 hours. After 24 hours still the same so I called again, I was told there was a second setting that need changing, another 24 hours usually but would be done in 2 hours.... another 24 hours later and still no service. He has tried changing the apn to mobile.o2.co.uk and still nothing. He has an Iphone SE. Any ideas?

[Cleoriff]

Hi @CVI

He obviously has the wrong data bolt on to use abroad with an iPhone. Contact customer services and tell them this. He possibly needs idata bolt on. Once its applied and he turns the phone off and back on again....it should work. Best of luck

[CVI]

I thought that's what they were doing when they said they would change a setting! Maybe they didn't! Thank you!

[Cleoriff]

Hi @CVI Just remember it can 'on occasion' take 24 hrs to kick in (it shouldn't.. but )....

Once applied he needs to reboot the phone and he should be good to go. This is a common problem with iPhones on O2 when used abroad. Hope it's sorted soon

[MI5]

Sounds more like an international roaming bar on the account.
The wrong data bolt on wouldn’t affect the whole phone service status.
Can he try manually selecting a different network from the one automatically chosen for him?

[Cleoriff]

@MI5   If it was an international roaming bar (which I did consider) I would have thought that would be lifted immediately on request?

[CVI]

It has been 48 hours already so well over the 24 hrs....

[Cleoriff]

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@CVI wrote:
It has been 48 hours already so well over the 24 hrs....

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You will just have to keep on to customer services @CVI. Annoyingly, it's the only way 

[MI5]

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@Cleoriff wrote:

@MI5   If it was an international roaming bar (which I did consider) I would have thought that would be lifted immediately on request?

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Yes, assuming CS knew what they were doing, but as they have already had two attempts it's either someting else network related (hence the manual search) or they don't know what they are doing?

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

@MI5   If it was an international roaming bar (which I did consider) I would have thought that would be lifted immediately on request?

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Yes, assuming CS knew what they were doing, but as they have already had two attempts it's either someting else network related (hence the manual search) or they don't know what they are doing?

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I would definitely say it's the latter! Quite ridiculous really. @CVI's son could be home before it's sorted