Solved: iPhone 6s 4g not working

Anonymous · ‎17-02-2016

I have a new iPhone 6s and I cannot get a 4g signal

MI5 · ‎17-02-2016

You need to enable 4g in your phone settings.
Be in an area serviced by 4g http://status.o2.co.uk/
and possibly need to have 4g enabled on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Curr946 · ‎17-02-2016

Have checked 4G is available your area?

Current Phone: Sony Xperia XZ Premium

MI5 · ‎17-02-2016

You need to enable 4g in your phone settings.
Be in an area serviced by 4g http://status.o2.co.uk/
and possibly need to have 4g enabled on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-02-2016

Not all areas will get 4G even within the same town or city. (as I find in my own area...)

However make sure you have everything enabled and checked as stated by @MI5

Veritas Numquam Perit

gindygoo · ‎17-02-2016

If after you've checked everything you're still not getting it call cs on 202 for contract 4445 for payg and all them to look into your account to make sure everything is setup correctly.

Pop back and let us know if you're not sorted.

Edit: just noticed MI5 actually added the contact us link 😞 oops!

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