iPhone 5 not connecting calls :-(

[Anonymous]

Hi There

I have an iPhone 5 ordered through carphone warehouse last November.  More and more i am experiencing an issue where calls won't connect (line is silent and if I speak into the mouth piece I can hear my voice) I have to dial a good couple of times in order to dial out and people sending texts/imessages/calls cannot seem to connect and I get a text message from o2 saying that I have missed calls.  Phone calls have also been breaking up and I have to call back again so the other end can hear me.

In all instances I have had good to excellent signal strength on my phone and I have tried to restore the iPhone a couple of times now and it has not worked...

Help?! 

[jonsie]

It sounds like the phone has developed issues. Check for any known problems in the area @ http://status.o2.co.uk/

It may well be worth making an appointment at your nearest Apple store but failing that then take it along to CPW for advice.

[Anonymous]

Check the usual by cleaning your nano sim and pressing the power button and home button until the apple logo appears which is a hard reset.

I would go with seeking assistance from apple.

Unfortunately the network shops tend to batten down the hatches when they realise your a customer with a possible defective handset ,and start quoting repairs !

[adamtemp64]

Is this in one location or everywhere?

with 3g switched off is the issue still there?

[Anonymous]

to be fair - i have not tried turning off 3G mode but for example I live in edinburgh but was in london/hastings last week on a business trip and the phone was playing up there too.

[Anonymous · Accepted solution]

Your nearest Apple Store may be in Buchanan Street, Glasgow - I'm not sure if there is one over in Edinburgh?

So it may be worth your while trying a new sim card? It sounds like it is possibly a faulty phone, but it's worth a try anyway - saves you going all the way to Apple for them to tell you it's just a sim card.

Or, as said above, you can take the phone into CPW and they'll test there what could be the issue.

[adamtemp64]

if it is happening in all those places then an apple genius appointment would be a good idea to rule out hardware faults.

[Anonymous]

Cheers guys! I actually need to go over there to pick up a new Mac mini to run as a home server so might push that
Forward a few weeks. I suspect they'll swap it out - they had done previously with my 4s

[Toby]

Let us know how you get on cmatt

Toby

[Anonymous]

will do - I suspect it is an apple fault as I have tested the sim in another iphone 5 and it works fine