Re: changing handsets

lbee · ‎19-07-2023

Im changing handsets from an android to an apple.

I know my sim pin.

But can't get make calls. How do I make it all work?

MI5 · ‎19-07-2023

Did you get a new sim?

If so, you need to activate it first Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lbee · ‎19-07-2023

no new sim

just trying to use my current sim

its a monthly sim plan so has no restrictions

curious

MI5 · ‎19-07-2023

@lbee

Is the phone new or secondhand?

Where bought from?

Might be a good idea to get Apple to check it for you https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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